Days Past Due 听听听听听听听听听听听听听听听听听听听听听听听听听听
|
Action Taken
|
听 |
|---|
16+
|
Past Due Account Hold in Catalyst (prevents registration and refunds) |
听 |
| 听 |
Weekly Bill Due emails sent |
听 |
| 听 |
Late Fees are assessed on the last day of the month for charges >=16 days past due |
听 |
| 听 |
听 |
听 |
| 76+ |
Accounts with an eligible balance are offered a Collection Payment Plan |
听 |
| 听 |
Students will receive 5 email communications about their Collection Payment Plan Offer (Day 76, 86, 101, 111, 121, 136, 141, 146) |
听 |
| 听 |
Payment plan must be activated before the offer expires (Offer available for 75 days)
|
听 |
| 听 |
听 |
听 |
| 96+ |
Collections Reminder Letter (C1A)
|
听 |
| 听 |
Letter mailed to address on file. |
听 |
| 听 |
听 |
听 |
| 151+ |
Payment Plan Offers expired and the account moved to Internal Collection
|
听 |
| 听 |
Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options |
听 |
| 听 |
听 |
听 |
| 157+ |
1st Phone Call |
听 |
| 听 |
Call made to phone number(s) on file. |
听 |
| 听 |
听 |
听 |
| 187+ |
2nd Phone Call |
听 |
| 听 |
Call made to the phone number(s) on file |
听 |
| 听 |
听 |
听 |
| 214+ |
Collection Letter- Ohio Attorney General (CAG) sent 听 |
听 |
| 听 |
Letter mailed to the address on file to advise students that their account could be placed with the OAG |
听 |
| 听 |
Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options |
听 |
| 听 |
听 |
听 |
| 245+ |
Account placed with OAG |
听 |
| 听 |
Student is no longer able to pay the balance through 美高梅官网.听听 |
听 |
| 听 |
Registration blocks remain on account |
听 |