Print Order Desk User Guide
This brief guide is designed to help you understand the process of registering as a user, and then placing your orders for print jobs, including business cards, flyers, and brochures, as well as posters, banners, and other larger items from our Wide Format听area.
If you are using an assistive device and the written instructions听are not adequate to help you navigate, please call us for assistance! 513-556-5043
Table of Contents
Home Page
Once your account has been activated, go back to the login page and enter your username and password. Now you will see the home page of our Web Desk.
Business Cards
The听Business听Cards听section contains templates for all 美高梅官网 and 美高梅官网 Health business and appointment cards. Included are cards for 美高梅官网 students and static 美高梅官网 Health cards for offices like Patient Financial Services and the Comprehensive Stroke Center.听You will only see the cards relevant to your particular site (美高梅官网 or 美高梅官网 Health).
Non-美高梅官网/美高梅官网 Health customers should order using the Printing + Wide Format button.
Stationery
Order all your stationery, whether by using a template听to enter your department鈥檚 information,听or placing an order based on your letterhead or envelope designs that are already on file at Printing Services.听You will only see the stationery relevant to your particular site (美高梅官网 or 美高梅官网 Health).
Non-美高梅官网/美高梅官网 Health customers should order using the Printing + Wide Format button.
Store
Our听Store听features an assortment of pre-printed and print on demand items, including听various forms, pads, envelopes and letterhead听(both听美高梅官网听and听美高梅官网 Health). In addition we offer products for听Cincinnati Children鈥檚 Hospital听and听Cincinnati State听customers.听
Paper by the ream or by the case are available, as well.
Printing + Wide Format
Use the听Printing + Wide Format听button to request to request any print job. This includes all our听Wide Format听products, as well as all our other print categories, including simple document prints, brochures, booklets, smaller posters (12鈥� x 18鈥� and smaller), note pads, post cards, and many other products.
Services, Mailing and Help Center
Beneath the order types is the听Services听section. It includes forms you can use to arrange for a bulk or first-class mailing, or to request a departmental copier/printer placement.
The听Mailing听area also features some helpful informational links to the USPS web site.
Our听Help Center includes a copy of this User鈥檚 Guide, Glossary of Terms, and contact information to help you reach a member of our team.
Before you begin your order, review the navigation. There are two ways to start the process.
- You can click the large button, or anywhere on the image, that corresponds to your order type.
- You can select the appropriate option from the New Order menu in the red header bar.听 Note that Printing and Wide Format categories are grouped together under the Printing Order option, as shown on the corresponding button. The 美高梅官网 Copier Rental option will take you to the form to submit a request for a departmental copier/printer.
Instructions in this guide will use buttons.
Placing a Print Order
Step 1
Choose a button based upon the type of print order you need to place.听
For example, first, click the听Printing + Wide Format听button, which will take you to this category page. Note: categories are listed in alphabetical order as recommended by university accessibility standards.
Let鈥檚 say you want to have听brochures听printed. Find the icon for听brochures听(fourth听from the听left听in the first row) and click that to open the order form. You will be directed to the page that displays the various options for brochures.听
Step 2
Decide which size and folding options best describe your brochure.听For this example, let鈥檚 use Tri-Fold 8.5x11 Flat (third from the left in the first row). This option is for brochures with no bleed, if your file includes a bleed (image all the way to the edge of the page) those options are the red icons in the second row.
Step 3
Give the order a name (something descriptive will make it easier to find the order in case you need to look it up later). Enter the quantity of brochures you want to order. Click the appropriate Ink Color to indicate whether the printing will be all black or color. Select the Stock Style and weight. You can use Bond, Text, or Cover (click What is this? for an explanation of these terms and the weights). If you are using Bond paper, select a color. Click听Continue.
听
Step 4
On the next page, you will select the type of fold you want, and whether perforation is needed. You may also add any special instructions if you like. Click听Continue.
Step 5
The next page allows you to attach the file you need printed. Click听Yes听to display the attachment instructions. If you click听No, you will be prompted at the end of the order to Print and send to the Print Shop along with the artwork.
听
After taking note of the instructions, click Browse to locate your file. In most cases the attachment type can be left as Document. Once again, there is a space for including any special instructions that you think might be helpful. Before clicking Attach File, make sure you check the box stating that you agree to the disclaimer. When you click听Attach听File, a window will open displaying the file you鈥檝e attached.
If all is well, click Close at the top and you will have the opportunity to attach more files if necessary.
If you don鈥檛 need to attach any more files, click听Continue听to review your order and receive your initial estimate. As noted on this page, this is only an estimate based upon the options you selected during the order process. If our staff determines that any adjustments are needed, they will contact you with a new estimate.
Step 6
In the middle section, make sure your听Site听name is correct, then choose the account听string听you want to use from the drop-down听Billing听list.听If you don鈥檛 find the account听string you鈥檙e looking for, contact a member of our team so they can help make sure it has been added to your user profile.听
You can then designate whether you want your work delivered to you, or if you鈥檇 prefer to pick it up yourself. For deliveries, please be sure all your address information is correct, and that someone will be there to accept the delivery. If you choose to pick up, you can select which of our locations would be most convenient for you.
In the middle section, make sure your听Site听name is correct, then choose the account听string听you want to use from the drop-down听Billing听list.听If you don鈥檛 find the account听string you鈥檙e looking for, contact a member of our team so they can help make sure it has been added to your user profile.听
You can then designate whether you want your work delivered to you, or if you鈥檇 prefer to pick it up yourself. For deliveries, please be sure all your address information is correct, and that someone will be there to accept the delivery. If you choose to pick up, you can select which of our locations would be most convenient for you.
Placing a Wide Format Order
Step 1
Select the听Printing + Wide Format听button from the听Print Order Desk听home page. You will be taken to the page with all听the听print order categories. Categories are listed in alphabetical order as recommended by university accessibility standards.
All Wide Format categories are marked as such on the second line of text. Find听the听icon for the听category you need to order. For this example, let鈥檚 order a听large听paper poster, so click that icon. We鈥檒l also request laminate for this as an extra learning opportunity.
Step 2
Click the icon that describes the size poster you need to order. For this example, let鈥檚 order a 56鈥� x 36鈥� poster, and when we reach the appropriate page we鈥檒l add gloss laminate.
Step 3
Give the order a name and enter the quantity. You have the option to request rush service if your poster is needed quickly. Our standard turnaround for all Wide Format work is 3 business days, but you can request a turnaround as soon as 1 business day for a rush surcharge of 50%. If you don鈥檛 need to rush the job, just click听Choose Printing Stock听to expand the form.
Next, indicate whether your poster will be all black ink or color.听This is the last choice for this page of the order form. Click听Continue.
Step 4
On this page,听you will听choose听finishing options for your poster. While it may seem confusing, this system lists laminating as a binding option. The default for posters is 鈥渘one鈥�, but for this example we鈥檒l choose Laminating - Gloss.听Click听the听Change听button to display options,
A pop-up window will display the laminating options. Let鈥檚 choose Gloss laminate for your poster; click that option, then click听Update.
If necessary, you can add Special Instructions that may help us process your order, then click听Continue.
Here is where you may attach your print-ready file. If you don鈥檛 have a digital file to attach, press听No, Skip Attaching a File. In this case you will be asked if you are sure you don鈥檛 want to send a file, and later you will be prompted to print the order and send it to the print shop along with your artwork. To attach a digital file, press听Yes.
Now you can browse to find your file and click听Attach File听to add it to your order.听You can also enter any special instructions that may be needed.听The Attachment Type will be the default Document, unless you are attaching a mailing list for a mail merge.
You must also click the box that says you agree to the disclaimer message.
Click Attach File, and your attachment will be displayed (I鈥檝e just attached a blank 美高梅官网 branded poster template for the example). Click either the听Close听button at the top center, or听the听听X听听button at the top right corner to close the window.
If everything looks good, click the OK听As听Is option, then click听Continue.
You will have the opportunity to attach more files if necessary, but if you鈥檙e听through with attachments, click听Continue.
The听last page is the confirmation page, which includes the order number, and a link to see the听Order Summary. If you are working on a project that will include multiple orders, you can use the听Add Another Print Order to this Project听button听to begin a project that will group all the orders together.
Placing a Business Card Order
These instructions are specific to 美高梅官网/美高梅官网 Health Customers. Non-美高梅官网/美高梅官网 Health Customers should order using the instructions for Print Order.
Print Order Desk User Guide
Select Business Cards from the听Print Order Desk听home page, or choose听Business Cards听from the听New Order听drop-down menu in the red header bar. You will be taken to the business card template page, where the options visible to you will depend upon the privileges assigned to your chosen site听(美高梅官网 or 美高梅官网 Health). We鈥檒l order 美高梅官网 cards for this example.
Step 2
听The听standard 美高梅官网 business card is the first option, which most faculty and staff will use.听Other options are available, including a card with an appointment backer for those who want the option to hand out appointment reminders, a card that allows the addition of the user鈥檚 preferred pronouns, and approved designs for business cards that can be ordered by students.
In our example, we鈥檒l order the standard card, so click that icon. 听
Step 3
Note that some fields are听designated as *OPTIONAL* (below the text entry box). All other fields must be filled in to proceed to the next step. When all fields are completed, click Continue.
Step 4
A pop-up window will open showing you a proof of the card information you鈥檝e entered.听If all is well, click the X at the upper right of the window.
Step 5
The window will close and you will be asked to approve the Text and the Digital proof. Check both boxes and click听Continue.
Step 6
The system will automatically provide a default name for the order based on which type of business card you are ordering. You can change this if you wish. It will also autofill your name and contact information, which can also be edited.
Select the account number you鈥檒l be using for payment from the drop-down list, and then select a quantity. You can request that your cards be delivered to you, or you can ask to have them held at our office for you to pick up. If you choose delivery, the location information is all editable. If you choose pickup, you can select which of our offices will be most convenient for you.
When you鈥檝e completed all fields, click Continue.
Step 7
The听next page is your order review page. You have one more opportunity to preview the PDF proof. In case you need to obtain authorization for the cost of the cards, or if you are ordering cards for someone else, you can choose to听Save as Quote. This allows you to come back later to complete the order. You can also听Cancel Order听if there is a problem or you have changed your mind. If everything is good and you want to proceed with placing your order, click Finish.
The last page is your order confirmation. You will also receive an email confirmation.
Placing a Stationery Order
These instructions are specific to 美高梅官网/美高梅官网 Health Customers. Non-美高梅官网/美高梅官网 Health Customers should order using the instructions for Print Order.
Step 1
Select Stationery from the听Print Order Desk听home page.听This will take you to the page that contains all letterhead and envelope options.听The options you see will depend upon your site classification (美高梅官网 or 美高梅官网 Health).
Step 2
Choose听the item you need to order. For this example, we will order 美高梅官网 Academic letterhead.听Choose that icon to proceed.
Step 3
Complete all the fields with your department鈥檚 information, then click听Continue.
听
Step 4
On the next page, please proofread all the information you input to ensure it鈥檚 accurate, then check the听Text Approved听box and click听Continue听again.
Step 5
Next, select your account number from the drop-down list, choose a quantity, and click听Continue听again.
Step 6
The next page gives you the opportunity to review your order one last time. If everything appears to be correct, just click听Finish.
The final screen is your order confirmation, which will include the order number assigned. There is also a link that will take you to the order details.
Placing a Store Order
Our听Print Order Desk听Store听contains a variety of items that are either in-stock or ready to print on demand, as well as generic items such as reams and cases of paper in a variety of colors.
There are client-specific forms, stationery, and other options for听美高梅官网,听美高梅官网听Health,听Cincinnati Children鈥檚 Hospital Medical Center (CCHMC), and听Cincinnati State (CS) clients.听Permissions based upon your affiliation will determine which items you see.
Non-美高梅官网/美高梅官网 Health, CCHMC or CS clients will have the option to purchase paper.
Step 1
Select Store from the听Print Order Desk听home page.
Step 2
The main page of the store displays a few items available for each client category, with a link on the right (circled in red) to show more products. In the grey menu bar on the left, you can select the specific category you want to shop from. Let鈥檚 have a closer look at the听General听Store category by clicking that choice from the menu.
Step 3
The听General听section of the Store features paper, which is available by the ream or by the case, and blank envelopes.听Let鈥檚 say you need a case of paper for your departmental copier or printer. Click the icon representing a case of plain white office paper. That鈥檚 10 reams total.
You will be taken to the order page for that item, with details听such as price, size and type of paper, and an estimated time of delivery.
Step 4
Click听Add to Cart听to purchase.
Your shopping cart will be displayed. If you need more than one case, you can edit the quantity, then click either of the听Update Quantity听buttons. If you change your mind, you can click Empty Cart.
You will see a running total of how much your order will cost. At this point, you can either听Continue Shopping听or proceed to Checkout. For this demonstration, let鈥檚 add a box of envelopes; click听Continue Shopping.
Step 5
You will be returned to the General Store page. Scroll to the bottom of the page to find the available envelopes. Let鈥檚 add a box of the Blank A2 envelopes to our cart by clicking that icon.
Step 6
Once again, when you鈥檝e checked the details and you鈥檙e sure these are the envelopes you want, click听Add to Cart.
You听will return to your shopping cart, where you will see the envelopes added below your case of paper. Once again, you have the option to change and听Update听the quantities of both items. If everything is good, click听Checkout.
Step 7
On the Checkout page, you can choose to听Continue Shopping听or go back to听View Cart.
If you鈥檙e ready to complete your order, review the accuracy of your contact information , choose your Account Number from the drop-down list, and specify whether you want to have your order听delivered or if you鈥檒l pick up. For delivery, double check the location is accurate, and if not, please correct it.
If you choose to pick up you can specify which of our locations you prefer. You can听Save Estimate听if you need to obtain approval for the purchase, then come back later to finalize the order. If that鈥檚 not the case, click听Submit Order.
You will receive a confirmation that your order has been submitted, with a ticket number for your reference.
You will also receive an email confirmation.
Paying with Credit Card/ACH
If you听have placed an order using the Credit Card/ACH account option, your order will need to be paid before it is delivered or picked up.
If you鈥檙e picking your work up personally at one of our locations, you will be able to pay at the counter. If you have chosen the delivery option, or if you would prefer听to pick up with limited contact, you can pay via our online听.听If听you chose delivery, you should receive an email informing you that your work is ready, with a link to the uStore so you can submit payment. If you don鈥檛 have an email with the link, use the button below.
When you reach the mail page of our uStore, enter the amount on your order into the听Order Total听field, then click听Add听To听Cart.
Click the image听mentioned in the CAPTCHA text and click听Continue.
On the next page, click听Checkout.
Next, enter the required information (all 3 fields are required). In the bottom field (Job/Invoice #:), please enter the order number found on the order you鈥檙e paying for. Then click听Continue.
For听Delivery Method, please select Customer Pickup, then click听Continue. If your order is scheduled for delivery, it will still be delivered.
If you听are a Credit Card/ACH client, it would be a good idea to register an account for a quicker process on future payments. To do this, just enter a username and password, then click听Register Now听(1).
Otherwise, you can听Checkout as Guest听(2).
Using the drop-down at the top, select Credit Card or Electronic Check (ACH) as your payment method. For ACH, you will need to know your bank鈥檚 routing number and your account number.
Fill in your credit card or ACH information, and all the Billing Address information, then click听Continue. All fields under Billing Address are required, except Address Line 2.
Finally, ensure that all your billing information and your payment amount are correct, then check the box that indicates your agreement with the return policy and click听Submit Order.
Working with Your Orders
All orders you submit through the Print Order Desk will be saved for you to review or resubmit. This makes it simple for you to find your expenditures in case there is a question about them later, and to submit recurring jobs without going through the entire order process. 听
To see your archived orders, click听My Orders听in the red bar on the home page.
You will be taken to the list of all your previously submitted orders. In the last column of each row in the list you will find a听View听link which will display the details of that order.
Here you have the option to听Print Ticket, or to听Copy Order听if you need to resubmit a similar order. The order will open with a new order number.
In the copied order, you will be able to edit details that should be different from the original order. You can change the account number for billing and the quantity, and you can also add a new paper stock and attach a new file. Finishing options can be changed using the听Change听button in the听Binding听section, and you can also change the听Hold for Pickup听or听Ship to听options.听 When all edits have been made, Save听it as a new order. There is also a听Cancel听option.
In the copied order, you will be able to edit details that should be different from the original order. You can change the account number for billing and the quantity, and you can also add a new paper stock and attach a new file. Finishing options can be changed using the听Change听button in the听Binding听section, and you can also change the听Hold for Pickup听or听Ship to听options.听 When all edits have been made, Save听it as a new order. There is also a听Cancel听option.
Mail Services
Our Fishwick location offers both bulk and first-class mailing for your print projects. To take advantage of our mail service, click Mailing Request located in the听Services听section of our听Print Order Desk听home page.
This will give you access to a form you can use to send us needed information regarding your mail project.听There are also links to some helpful information from the US Postal Service. Click the image of the form to open it.
First, download the PDF form. Click the download icon in the upper right-hand corner.
Open the file using Adobe Acrobat or Acrobat Reader. Once you have completed all the information about your mailing, resave the file. Then, when you place your print order, please attach this file to the order as well as your print file. As soon as our staff has calculated the cost of postage for the mailing they will add it to your order, and you will receive a quote for the entire job (both print and postage costs).
We understand that clients sometimes need to charge postage听costs to a different account number from the printing costs, and if this is the case, simply let us know in the Special Instructions field of your order. You can put the alternate account there and we will separate the charges for you.
Copier/Printer Rentals
We also offer copiers and printers for your office as rentals. To request information, click 美高梅官网 Copier Rental in the听Services听area of our听Print Order Desk听home page.
You will be taken to our form designed to collect all the relevant information we鈥檒l need about your copier or printer needs. Click the image of the form to open the fillable fields.
You will be taken to our form designed to collect all the relevant information we鈥檒l need about your copier or printer needs. Click the image of the form to open the fillable fields.
All fields are required, (with the exception of Additional Information, Machine Manufacturer, and 美高梅官网 IT Contact Name) so make sure you fill the form in completely. If you have questions, contact a member of our team for help. If you are interested in a specific manufacturer, there is a field where you can enter the name. When you have completed the form, click Continue.
This will display听the information you entered. Make sure that everything is accurate, then check the听Text Approved听box and click听Continue.
Next, you'll enter your account number and quantity. One (1) is the only available quantity, so check the circle next to the quantity. Please select the account that the rental charges should be billed to. Nothing will be charged until after the bidding process is complete and you have approved the device we will recommend for you. Click Continue听after you鈥檝e selected your account number.
Your order summary will be displayed. You can click either听Save as Quote听or听Finish听to听complete听the submission.
Your final page will be your order confirmation, informing you that your form has been submitted. When our fleet copier coordinator receives the form, he will contact our vendors with an invitation to bid on the placement. The bids will then be evaluated based upon which one meets your needs most completely, as well as the听amount of the听bid.听As a general rule, we like to give manufacturers a week to submit their bids, but if you need the unit sooner we will do our best to work with your needs.听
Charges for fleet copiers are calculated monthly based on a per-copy 鈥渃lick鈥� charge. Your contract will include toner replacements and service calls. Paper and staples will be billable on an as-needed basis.