How to Submit a Work Order
Students at most Campus Core properties will submit requests for work orders at聽.聽Students must be connected to the 美高梅官网 network to submit work orders.聽
Students at most first-year properties will submit requests for work orders at . Students must be connected to the 美高梅官网 network to submit work orders.聽
Residents in the following communities should use this site to submit requests:
- Bellevue Gardens
- Calhoun Hall
- CRC Hall聽
- Dabney Hall聽
- Daniels Hall聽
- Morgens Hall
- Marian Spencer Hall聽
- Schneider Hall聽
- Scioto Hall
- Siddall Hall聽
- Stratford Heights
- Turner Halls.
It is important that you聽report聽all聽your聽maintenance聽needs so聽that聽we can track these requests聽and聽ensure they are resolved聽in a timely manner. You should include as much information in your request as possible. We highly encourage you to include photo attachments to work orders.
You will receive periodic communication regarding your work order. Examples include when a work order is opened, closed, or when the staff needs more information about a request.聽
Residents may聽submit聽maintenance request directly via the聽
UPA residents may聽submit聽maintenance聽request聽directly via the聽.
Work with your RA or visit the聽property聽service center desk for maintenance concerns.
Escalate a Request
If a reported issue becomes emergent,聽or has exceeded聽48聽hours聽without a maintenance response,聽residents聽are encouraged to reach out to their聽RA/DA,聽indicating聽they have聽already submitted a maintenance request, and should include their work order receipt number. Hall staff will elevate聽the request聽for a timeline聽update聽and respond to聽residents聽directly. Students should not submit another work order for a previously reported issues.聽
After Hours Maintenance Emergencies
Please聽contact RA on-call.聽On-call numbers are posted at Service Centers, on exterior doors, and聽throughout聽the hall.
Response Time
Depending on the nature of your work order, response time may vary. Please allow between 2-7 business days for your order to be addressed. For example, requests for lock changes will receive the quickest response. If your request involves ordering materials, that may extend response time.聽
Follow-Up
If your request has not been addressed in the 2-7 business-day timeframe, please send an email to聽UHstudentcrew@uc.edu. In that email, please include the following information:
- Your work order request
- The date you made the initial request
- Who you made the initial request to (RA, front desk, or other)
University Housing at 美高梅官网 works diligently to provide our residents with healthy and safe space. Our highest priority is the health and comfort of our residents. When environmental issues such as air quality or moisture concerns arise, Facilities Management works quickly to address these issues in our residence halls. For more detailed information on mold remediation and prevention, please visit the
Environmental Concerns
Ways to Prevent Environmental Concerns聽
- Practice routine housekeeping; clean/dust your room/apartment and restrooms.聽
- If your space has a dehumidifier, empty it regularly. The humidifiers will automatically stop running when full.聽
- For a quick guide, watch this .聽 聽
- Remove trash regularly.聽
- Always allow items to dry thoroughly; do not store items that are wet or damp.聽
- Avoid water or wet items sitting on surfaces for long periods of time.聽
- Ensure proper ventilation throughout the restroom and living areas.聽
- Use restroom exhaust fans during showering or bathing.
- Never leave trapped steam/humidity in restrooms.聽
- Do not obstruct return vents or supply vents.聽
- Proper air circulation provides a healthy indoor enviornment.
Processing Reports
- The hall staff relays the information to our work control office for a work order to be generated.
- A technician is assigned the work order based on priority. Environmental concern work orders are assigned as high priority.
- The technician then visits the space. Typical action items would be to:
- check the filters on the HVAC unit and change if necessary.
- inspect the internal components of the HVAC unit and clean surfaces.
- inspect the room for any visible presence of mold.
- If mold is sighted, then 美高梅官网's Environmental Health & Safety department will review the site for assessment and remedy recommendations.